Terms And Conditions
Seven Hills Hideaway
TERMS AND CONDITIONS FOR your stay
Seven Hills Hideaway is not a manicured campsite with paved paths; it is set in farmland and in places the terrain is uneven, steep and can be muddy. Please make sure all members of your party are aware of this and bring suitable footwear.
Bookings & Confirmation
All bookings via our online system should be treated as provisional until you receive confirmation from us via email. To secure your booking a non-refundable deposit of 30% (or full payment) of the cost of your stay is required. Bookings must be paid in full 8 weeks before your visit start date. If the booking is made less than 8 weeks before the start date of your stay, then full payment for the total cost of that stay is required at time of booking. Payment is via bank transfer or PayPal. Confirmation of the booking will be sent after the deposit, or full payment, has been received.
If the balance is not paid by the due date, Seven Hills Hideaway reserves the right to re-let the Lodge and retain the deposit.
Seven Hills Hideaway only accepts bookings from persons over 18 years of age. Seven Hills Hideaway reserves the right, at all times, without statement of reasons, to refuse or cancel a booking.
Group Bookings/Single Sex Parties
It is the right of Seven Hills Hideaway to refuse group bookings if we feel this may be of detriment to other guests staying at the farm, however we are happy to accept group bookings and single sex parties but you will have to take over all three of the lodges (over 6 Guests) to ensure there is no disturbance to other guests during your stay. The policy for groups/single sex wishing to stay requires a damage deposit of £100 per lodge which will need to be paid with the final balance 8 weeks prior to arrival. This is fully refundable after your stay if the lodges and hot tubs and the site are left in the condition they were found in.
Please refer to separate terms and conditons for the use of hot tubs during your stay.
The prices featured on the website are not binding; Seven Hills Hideaway reserves the right to modify these prices. At the time of booking you will be informed of the prices applicable. The price stated on the confirmation invoice is binding.
Arrival & Departure
Arrival time is between 4pm and 6.30pm when your lodge will be ready; we understand that sometimes this might not be possible but it is advisable to arrive at the site during the daylight as its unlike arriving at a hotel where you can park up and walk across a well lit path. It is important to remember that it will take time to load and unload and then unpack, and light the wood burning stove, please remember tha its all part of the experience we offer at Seven Hills Hideaway. The night skies are really wonderful here as there is no light pollution from large towns or cities and therefore, particulary on a cloudless night it really is pitch black here. We may be able to accommodate earlier arrivals, but please call to check and pre-arrange. We would be grateful if you could advise us of your intended arrival time the day before and update us en route if this changes. On arrival, depending on the condition of the meadow you may be able to drive to your Lodge to unload, however you may need to leave your car in the car park and unload using a wheelbarrow to your lodge.
If you are able to drive on the site we then ask that you park your car back in our designated car park area. Guests are requested to vacate their Lodge by 10am on the date of their departure.
If you cancel within 6 weeks of your arrival date we will endeavour to re-let your Lodge. If we are unable to do so, then we regret that we will be unable to refund any monies paid. Should you cancel prior to this date, we will refund any monies paid, less your deposit, or reschedule your stay for another date. An administration fee of £50 will be charged in this instance. We recommend you have appropriate holiday insurance cover.
In the event that we need to cancel your holiday we shall inform you as soon as possible and refund all monies paid to us, by you, within 14 days.
Logs & Sticks
We provide sufficient split logs and kindling for normal usage of the wood burning stove; this will have been seasoned for at least a year – so please don’t burn it on the fire pit. Wood for the fire pit can be purchased at £6 per bag.
The BBQ works best with charcoal, which can be purchased for £5 a bag from the farmhouse; please feel free to bring or buy your own if you would prefer.
Day Visitors are welcome. Please inform us of their arrival in advance so we can agree parking arrangements. We ask that they sign the Visitors’ book and leave contact details, should we, in the case of an emergency, need to know who is on site. All visitors must leave the site by 10pm.
Up to one well behaved dog is allowed in Skirrid fawr. All dogs must be kept on a lead at all times as there are farm animals on and near the site. Dogs must not be left unattended in the lodge or unsupervised at any time as this could result in damage to the property and distress to the animal. There is a £20 tariff payable at the time of booking. Dogs are not permitted on the furniture or beds. All dog mess must be disposed of in the appropriate bin by the owner.
Noise – Being Considerate Neighbours
We ask that Guests and their Visitors keep noise to a minimum. Radios or music which may cause disturbance is not allowed. We want all of our guests to enjoy a peaceful and relaxing stay with us. Noise must be kept to a minimum after 10.30pm and before 8am, the only noise that should be heard on the site is the wildlife and a low murmuring of our guests enjoying the sunset and some tranquil stargazing. In consideration of others please be aware that noise travels a long way here in the countryside and can disturb our neighbours and our local wildlife.
Breakages / Damage
Please leave the Lodge tidy and let us know if anything gets broken, so we can replace it for our next Guests. We will only charge for replacement in exceptional circumstances, as we expect a degree of wear and tear. If damage is directly attributable to the Guest or their Visitor(s), then we reserve the right to request payment up to £150 from the Guest.
General Safety / Responsibility for Children
By booking and coming to Seven Hills Hideaway you agree to be responsible for your children, any children you are in charge of, and your own welfare; and to take all reasonable precautions against personal injury, injury to others and damage to facilities and the Lodge.
Each Lodge has a carbon monoxide detector and fire extinguishers and a fire blanket. There are two exits, at the front and rear of the Lodge.
Smoking is not permitted at any time within the Lodge or on the decks.
The stove is very safe if used correctly and a full fire guard is provided. Instructions can be found in your Information Pack and should be read before use.
Please do not leave any candles, BBQs or fire pits unattended.
The BBQ/fire pit should be placed at a reasonable distance from the canvas of the Lodge please and no other fires should be lit on the property.
Children have the full run of the Lodge meadow and other fields on the farm, but please be aware this is a working farm and there will be machinery and old buildings which may potentially be dangerous. Children must be supervised at all times alongside the stream. We cannot be held liable
Children are very welcome to help with feeding the animals and collecting eggs (when there are animals to feed or eggs to collect); they will be asked to wash their hands afterwards, this is VERY important, so please could you enforce it!
Use of any facilities at Seven Hills Hideaway, and any exploration of the farm and its lands, is the responsibility of the Guest and/or Visitor and is done so at their own risk.
We take every care to ensure that you have a safe and enjoyable holiday, but cannot be held liable for any accidents or accept any liability for theft, loss, damage or consequential losses which may arise from a stay at – or visit to – Seven Hills Hideaway.
Breach of Booking Conditions
If there is a breach of any of the above conditions by either the guest or a member of their party, the owners reserve the right to enter the property and end the holiday and leave the property.
Francesca Newell, 10th July 2015