Terms & Conditions for your Booking & Stay with Us

Bookings

All bookings via our website should be treated as provisional until you receive confirmation from us.

To secure your booking a non-refundable deposit of 30%, or full payment of the cost of your stay is required and paid in full 8 weeks before your stay. If the balance is not paid by the due date Seven Hills Hideaway reserves the right to re-let the lodge and retain the deposit. Seven Hills Hideaway only accepts bookings from persons over 18 years of age. Seven Hills Hideaway reserves the right to refuse or cancel a booking.

The prices featured on the website are not binding and Seven Hills Hideaway reserves the right to modify these prices. The price stated on the confirmation invoice is binding.

Cancellation

If you cancel within 8 weeks of your arrival, we will try to re-let your lodge, however if we are unable to do this the we will not be able to refund any money that has already been paid. Cancellations before this period we will refund any monies paid less your deposit or we may be able to reschedule your stay for another date. An administration fee of £50 will be charged in this instance. It is recommended that you have appropriate holiday insurance cover

In the unlikely event that we need to cancel your holiday we shall inform you as soon as possible and refund all monies paid to us, by you, within 14 days.

Arrival & Departure

Arrival time is between 4pm and 6.30pm when your lodge will be ready; we understand that sometimes this might not be possible, but it is advisable to arrive at the site during the daylight as its unlike arriving at a hotel where you can park up and walk across a well-lit path.

It is important to remember that it will take time to load and unload and then unpack, and light the wood burning stove, please remember that it’s all part of the experience we offer at Seven Hills Hideaway.

On arrival, depending on the condition of the meadow you may be able to drive to your lodge to unload, however you may need to leave your car in the car park and unload using a wheelbarrow to move your personal items to your lodge. After unloading cars must be returned to the designated car park.

Guests are requested to vacate their accommodation by 10am at the latest on the day of their departure, having washed up, tidied and returned all the furniture and fittings to their original positions. We also ask guests to strip their beds to ensure that we don’t launder any clean linen unnecessarily.

Hot Tubs

Each lodge has its own private electric hot tub to hire. If you have chosen this option, we cannot guarantee that it will be available for you in situations out of our control for instance, water shortages, power failure, or mechanical breakdown. In these instances, we will always endeavour do our very best to get it working again ASAP but failing this we at Seven Hills Hideaway will refund the money paid back to you that you paid to hire the hot tub.

Please do not use glasses in the hot tub or the decking in this area. If glass is broken in the hot tub this will have to be drained and a cost for doing this will be applied as outlined in the hot tub disclaimer.

Please refer to separate terms and conditions for using the hot tubs during your stay. Please note that the hot tubs must not be used after 10pm.

Logs & Sticks /Charcoal

We provide enough split logs and one bag of kindling for normal usage of the wood burning stove; this will have been seasoned for at least a year. If you do require extra kindling during your stay the charge is £5 a bag and is available at the farmhouse.

The BBQ works best with charcoal, which can be purchased for £5 a bag (enough for 2 BBQ’S) which is kept at the back of your lodge for purchase if you need; please feel free to bring your own if you would prefer.

All we ask is that if you use the BBQ please clean it after use. There is a hot ash bin available on the site next to the bin area.

Visitors

Only day visitors can visit you on the site and if this has been previously arranged and agreed with us. Please note that that we limit the number of day visitors to 2 people per lodge (Please inform us of their arrival in advance so we can agree parking arrangements and we will also need details of their names and car registration) Day visitors are only permitted to visit between 10am – 10pm.

Dogs

As per prior arrangement up to 2 very well-behaved dogs are allowed in Skirrid Fawr and the Sugar Loaf lodge. There is a £25 tariff payable per dog at the time of booking.

All dogs must be kept on a lead at all times as we have free range chickens, lambs in the spring and other farm animals on the farm.

Dogs must not be left unattended in the lodge or unsupervised at any time as this could result in damage to the property and distress to the animal. Dogs are not permitted on the furniture or beds. All dog mess must be disposed of in the appropriate bin by the owner.

Please make sure that your dog is up to date with worming and flea/tick treatments.

Noise – Being Considerate Neighbours and Us

We ask that guests keep noise to a minimum after 10.30pm and before 8am in consideration of other guests staying here and our neighbours.

We do not allow any music outside the lodges and if you are playing music in your lodge please make sure that the volume is turned down and that it can’t be heard by anyone else staying on the site. Music must be turned off by 10pm

If you are looking to party the night away, then we really aren’t the most suitable place for you.

In exceptional circumstances we reserve the right to ask your party to leave if there is repeated noise after being warned and no refunds will be forthcoming.

Cleaning & Damage

Please ensure that you leave your accommodation tidy. All cleaning under normal circumstances is included as part of your stay. If any deep cleaning is required after you check out, then we reserve the right to charge you for this extra work.

If anything has been broken during your stay, please let us know so we can replace it for our next guests. We will only charge for replacement in exceptional circumstances as we expect a degree of wear and tear.

General Safety / Responsibility

By booking and coming to Seven Hills Hideaway you agree to be responsible for your children, any children you oversee, and your own welfare; and to take all reasonable precautions against personal injury, injury to others and damage to facilities and your accommodation.

You will be staying on a farm with animals, and potentially dangerous farm machinery/equipment and other hazards such as the stream and it is your responsibility to watch your children at all times.

Seven Hills Hideaway is not a manicured campsite with paved paths; it is set in farmland and in places the terrain is uneven and has rabbit holes. Please make sure all members of your party are aware of this and bring suitable footwear.

Some of the hedges/fences may have barbed wire so please do not climb.

Not all the animals on the farm are tame so do not attempt to stroke them, feed them without asking us first. If you so touch an animal, you must wash your hands with soap and water immediately afterwards. Pregnant women should not touch any of the animals. Please so not wander through any closed gates of the farm without checking with us first.

Liability

We take every care to ensure that you have a safe and enjoyable holiday but cannot be held liable for any accidents or accept any liability for theft, loss, damage or consequential losses which may arise from a stay at or visit to Seven Hills Hideaway. We always recommend that you take out appropriate travel insurance.

Smoking

Smoking is not permitted at any time within the lodge, decks and hot tub or around any of the buildings. Please only dispose of your cigarettes in the provided ashtrays.

The stove is very safe if used correctly and a full fire guard is provided. Instructions will be given during the induction and can be found in your information pack and should be read before use.

Please do not leave any candles, fires, or BBQs unattended. No other fires should be lit on the property.

Please note we do not allow Chinese lanterns on our site as they are extremely hazardous to both the lodges and our local wildlife and farm animals.

Rubbish

Any rubbish must be collected and placed in the rubbish bins provided. Please use the recycling facilities for glass, plastic, tin, cardboard, food and paper.

To prevent pests in your lodge please ensure that all waste is taken to the bin area and disposed of correctly and do not leave it outside your lodge as this will attract unwanted guests and can be a hazard to wildlife.

Furniture and Furnishings

Please don’t leave any of the indoor furniture or furnishings outside in case of damage and or rain.

Electricity

Each lodge has a couple of sockets available for you to use for charging phones, iPad and use of hairdryers, straighteners and small radios. The electricity voltage is not designed for anything else. All our portable electrical equipment has been and is tested yearly by a qualified electrician. Please do not bring any other electric items with you.

Breach of Booking Conditions

If there is a breach of any of the above conditions by either the guest or a member of their party, the owners reserve the right to enter the property and end the holiday and leave the property.

Last Updated: 7th January 2019