Terms And Conditions

 

Seven Hills Hideaway

TERMS AND CONDITIONS FOR YOUR STAY

Seven Hills Hideaway is not a manicured campsite with paved paths; it is set in farmland and in places the terrain is uneven, steep and can be muddy. Please make sure all members of your party are aware of this and bring suitable footwear.

Bookings & Confirmation

All bookings via our online system should be treated as provisional until you receive confirmation from us via email. To secure your booking a non-refundable deposit of 30% (or full payment) of the cost of your stay is required. Bookings must be paid in full 8 weeks before your visit start date. If the booking is made less than 8 weeks before the start date of your stay, then full payment for the total cost of that stay is required at time of booking. Payment is via bank transfer, debit card or credit card. Confirmation of the booking will be sent after the deposit, or full payment, has been received.

If the balance is not paid by the due date, Seven Hills Hideaway reserves the right to re-let the Lodge and retain the deposit.

Seven Hills Hideaway only accepts bookings from persons over 18 years of age. Seven Hills Hideaway reserves the right, at all times, without statement of reasons, to refuse or cancel a booking.

Group Bookings/Single Sex Parties

It is the right of Seven Hills Hideaway to refuse group bookings if we feel this may be of detriment to other Guests staying at the farm.  We accept groups and hen parties, but not stag parties, with the following conditions:

  1. The entire site is booked: all three Lodges (maximum 18 people).
  2. Groups are expected to be respectful of the surroundings and our neighbours. Please do not leave litter in the field, as this can attract and affect wild animals. Remember… noise travels a long way in the countryside; please do not disturb our neighbours and nature otherwise you may be required to leave the site.

For groups/single sex parties, Seven Hills Hideaway requires a damage deposit of £250 per booking which will need to be paid with the final balance 8 weeks prior to arrival. This is fully refundable after your stay if the Lodges and hot tubs and the site are left in the condition they were found in.

Hot Tubs

Please refer to separate terms and conditons for the use of hot tubs during your stay.

Pricing

The prices featured on the website are not binding; Seven Hills Hideaway reserves the right to modify these prices. At the time of booking you will be informed of the prices applicable. The price stated on the confirmation invoice is binding.

Arrival & Departure

Arrival time is between 4pm and 6.30pm when your Lodge will be ready; we understand that sometimes this might not be possible but it is advisable to arrive at the site during daylight hours, as it’s unlike arriving at a hotel where you can park and walk across a well-lit path. We provide a full welcome induction and it will take you time to unload and unpack, plus light the wood burning stove. Please remember this is all part of the experience we offer at Seven Hills Hideaway.

We may be able to accommodate early arrivals, but please call to check and pre-arrange. We would be grateful if you could advise us of your intended arrival time the day before and update us en-route if this changes.

Depending on the condition of the meadow, on arrival you may be able to drive to your Lodge to unload; however you may need to leave your car in the car park and unload using a wheelbarrow to your Lodge.

If you are able to drive on the site, we ask that you park your car back in our designated car park area once you have finished unloading.

Guests are requested to vacate their Lodge by 10am on the date of their departure.

Cancellations

If you cancel within 6 weeks of your arrival date we will endeavour to re-let your Lodge. If we are unable to do so, then we regret that we will be unable to refund any monies paid.

Should you cancel prior to this date, we will refund any monies paid, less your deposit, or reschedule your stay for another date.  An administration fee of £50 will be charged in this instance.

We recommend you have appropriate holiday insurance cover.

In the event that we need to cancel your holiday we shall inform you as soon as possible and refund all monies paid to us, by you, within 14 days.

Logs & Sticks

We provide sufficient split logs and kindling for normal usage of the wood burning stove; this will have been seasoned for at least a year.

The BBQ works best with charcoal, which can be purchased for £5 a bag from the farmhouse; please feel free to bring or buy your own if you would prefer.

Visitors

Day Visitors are welcome. Please inform us of their arrival in advance so we can agree parking arrangements. We ask that they sign the Visitors’ Book and leave contact details, should we, in the case of an emergency, need to know who is on site. All Visitors must leave the site by 10pm.

Dogs

Up to two well behaved dogs are allowed in Skirrid Fawr and Sugar Loaf Lodges only. All dogs must be kept on a lead at all times as there are farm animals on and near the site. Dogs must not be left unattended in the Lodge or unsupervised at any time as this could result in damage to the property and distress to the animal. There is a £25 tariff payable at the time of booking. Dogs are not permitted on the furniture or beds. All dog mess must be disposed of in the appropriate bin by the owner.

Noise – Being Considerate Neighbours

We ask that Guests and their Visitors keep noise to a minimum. Radios or music which may cause disturbance is not allowed. We want all of our Guests to enjoy a peaceful and relaxing stay with us. Noise must be kept to a minimum after 10.30pm and before 8am; the only noise that should be heard on the site is the wildlife and a low murmuring of our Guests enjoying the sunset and some tranquil stargazing. In consideration of others please be aware that noise travels a long way here in the countryside and can disturb our neighbours and our local wildlife.

Breakages / Damage

Please leave the Lodge tidy and let us know if anything gets broken, so we can replace it for our next Guests. We will only charge for replacement in exceptional circumstances, as we expect a degree of wear and tear. If damage is directly attributable to the Guest or their Visitor(s), then we reserve the right to request payment up to £150 from the Guest.

General Safety / Responsibility for Children

By booking and coming to Seven Hills Hideaway you agree to be responsible for your children, any children you are in charge of, and your own welfare; and to take all reasonable precautions against personal injury, injury to others and damage to facilities and the Lodge.

Each Lodge has a carbon monoxide detector and fire extinguishers and a fire blanket. There are two exits, at the front and rear of the Lodge.

Smoking is not permitted at any time within the Lodge, on the decks and in the hot tub area.

The stove is very safe if used correctly and a full fire guard is provided. Instructions can be found in your Information Pack and should be read before use.

Please do not leave any candles or BBQs unattended.  The BBQ is in a fixed position.  No other fires should be lit on the property.

Children have the full run of the Lodge meadow and other fields on the farm, but please be aware this is a working farm and there will be machinery and old buildings which may potentially be dangerous. Children must be supervised at all times alongside the stream. We cannot be held liable for any misadventures.

Children are very welcome to help with feeding the animals and collecting eggs (when there are animals to feed or eggs to collect). They will be asked to wash their hands afterwards, this is VERY important, so please could you enforce it.

Use of any facilities at Seven Hills Hideaway, and any exploration of the farm and its lands, is the responsibility of the Guest and/or Visitor and is done so at their own risk.

Liability

We take every care to ensure that you have a safe and enjoyable holiday, but cannot be held liable for any accidents or accept any liability for theft, loss, damage or consequential losses which may arise from a stay at – or visit to – Seven Hills Hideaway.

Breach of Booking Conditions

If there is a breach of any of the above conditions by either the Guest or a member of their party, the owners reserve the right to enter the property and end the holiday and leave the property.

Francesca Newell, 5th July 2018

Hot Tub Terms And Conditions

Seven Hills Hideaway

 HOT TUB DISCLAIMER

 As the Hot Tub has been included in your rental please can you read this disclaimer and ensure you send an email agreeing to these Terms & Conditions prior to your arrival.

If we do not receive such an email, we cannot guarantee to include the hot tub in your stay.

The Hot tub can be a pleasurable and relaxing experience. However for your safety and enjoyment there are strict rules and guidelines that must be adhered to when using the Hot tub. This is an important health and safety legal requirement for Hot tubs used in a commercial environment.

The signatory is responsible for making sure that all members of their party, and their guests, are aware of, and strictly adhere to the guidelines. Please note that a member of staff may visit up to 3 times a day (dependent on usage) to check the water balance and quality. Water balance/chemicals will be adjusted as necessary and results recorded. This procedure is a safety requirement for Hot tubs in holiday lodges and ensures that the chemical balance of the water remains continuously safe for your enjoyment throughout your stay.

It is vital that the pool is kept clean for your own safety. Failure to do so results in the water balance changing which seriously diminishes the effectiveness of the sanitising chemicals. This in turn can lead to nasty microbiological bacteria multiplying rapidly causing a number of serious hazards to user’s health.

Please do take a shower and use the toilet prior to entering the tub.

Do not submerge your head under the water, do not drink the water, or allow the water to enter your mouth.

Failure to maintain a clean pool may result may result in the need to drain down, sanitise, and re-fill. Guests should be aware that failure to maintain a clean pool could result in a deduction from their security deposit to pay for the drain down and cleaning of the hot tub. Approximately 24 hours plus will then be required to return the tub to a comfortable temperature.

Please report any illnesses following Hot tub usage to the office immediately. This is extremely important if pneumonia-like symptoms are experienced.

It is very important that the Hot tub is NEVER switched off at the mains switch (even if you are not using it). There may be an extra charge deducted from your bond if the tub is switched off during your stay.

Risk to children – Extreme caution must be exercised to prevent unauthorised access by under age children. The hot tub cover must remain closed at all times unless a responsible adult is present.

No children under 4 years old are permitted in the tub, as they cannot regulate their body temperatures suitably. All children under 16 using the hot tub must be supervised by a responsible adult at all times. Instruct your children to shower and visit the toilet prior to use of the tub and inform them to keep their heads out of the water (especially mouth and ears).

Remind everyone that wet surfaces can be very slippery. Make sure everyone takes care entering and leaving the tub.

Under no circumstances remove the operating panel on the tub.

  • Do not remove suction fittings (filter standpipes) located in the filter compartment
  • Do not jump into the hot tub.
  • People with infectious diseases should not use the tub.
  • Keep all loose articles of clothing or hanging jewellery away from rotating jets and other moving components.
  • Do not stand on the tub cover.
  • The use of drugs, alcohol or medication before or during tub use, may lead to a danger of drowning.
  • Persons using medication should consult their doctor before using the tub. Some medications may cause drowsiness, do not use the tub if your medication induces drowsiness, affects your heart rate, blood pressure or circulation.
  • Pregnant women, persons suffering from obesity, heart disease, low or high blood pressure, circulatory problems, or diabetes should consult a doctor before using the tub.
  • Prolonged immersion in hot water can result in hyperthermia – a dangerous condition that occurs when the internal body temperature exceeds 37 degrees centigrade. Symptoms include: unawareness of impending hazard, failure to perceive heat, failure to recognise the need to exit the tub, unconsciousness resulting in a danger of drowning.
  • Do not use the tub immediately after strenuous exercise.
  • Test the water with your hand before entering the tub to make sure it is comfortable.
  • Use the lock cover when the tub is not in use (whether full or empty).
  • Always shower before use, perfumes, hair products, fake tan can contaminate the water, and you may be charged for this.
  • Do not drag the vinyl cover using the cover straps, always use the handles.
  • Do not attempt to open the electrical box.
  • Do not use any glass wear or crockery in the tub. If glassware is broken this will result in the hot tub being drained, cleaned and refilled, for which there will be a charge.
  • Do not allow any pets in the tub.
  • Do not use detergent or soaps of any kind in the tub.
  • Do not drink the water.
  • The tub is very deep; do not allow anyone to sleep in it.
  • Please treat the tub as it was your own as maintenance is very expensive.
  • Any damage to the cover or tub will be charged for.
  • Please be aware that the hot tub must not be used after 10pm and before 9.30 am as this may cause a nuisance to neighbours.

Francesca Newell, 5th July 2018